Customized Words on Cake
Place an Order
Thank you very much for choosing The Place. please make sure you select the pick up/delivery date in shopping cart page before checkout. Please contact us for any change requests as soon as you need. We will try to accommodate you but this is not a guarantee.
The cutoff time for orders is 7pm Eastern Time, for any next day needs that are later than 7pm, please select the Same/Next Day Cake category to ensure we are available to you.
Our business hours are Monday through Saturday. Any orders placed on Sundays or holidays will be processed on the next business day.
If you have any questions, please feel free to contact us.
Return and Refunds
All the sales of cakes, desserts and customized cakes are FINAL and NONREFUNDABLE once processed. All items are non-returnable unless you have received the wrong cake or dessert. In that case, you have the option of an exchange or refund. However, you must return the incorrectly delivered cake.
Order change or cancellations
For standard products, you may request a change or cancellation 5 business days prior to your chosen pick-up/delivery date. Due to the production process and preparation needs, we are unable to provide requests for changes or cancellations within 5 business days, even if all our cakes are made the same day.
For custom cakes and any event cakes, the dessert table requires at least 15 days' notice of change. Any change requests made within 15 days will not be honoured. Orders cannot be cancelled for custom cakes.
If you have to cancel your order, only a store credit refund will be applied. If you need a refund to the original payment method, we will deduct 8% of the card processing fee charged by the payment processing agency. No refund will be made in 10 days before your required date.