Allergies & dietary needs.

1The Place is not an allergen-free facility.

All of our cakes and desserts are prepared, decorated and packed in a single shared kitchen where milk, eggs, wheat, soy, peanuts and tree nuts are handled every day. We follow careful handling practices, but cross-contact is always possible. We cannot guarantee that any product is free of any allergen.

2The fine print, spelled out.

• “0 Sugar Added” is only about sugar. Those cakes still contain milk, eggs and wheat unless the product page says otherwise — and they are made in the same shared kitchen as everything else.
• We make no free-from claims. We do not offer gluten-free, nut-free, dairy-free, egg-free or allergen-free products, and we never claim to.
• Leaving an ingredient off is not the same as taking it out of the kitchen. On request we can omit certain toppings or decorations; this reduces an ingredient, it does not remove the possibility of cross-contact.
• Recipes and suppliers can change without notice. The ingredient overview on each product page (under “See ingredients”) is a general reference, not a complete or binding list. For exact details, contact us before ordering.
• Gelatin, yes — alcohol, no. Our fresh cream and some decorations (marshmallows, for example) may contain gelatin. Our cakes are prepared without alcohol. If you avoid gelatin, or follow halal or other dietary practices, please confirm with us before ordering.
• We are not halal certified. Neither our products nor our kitchen are halal certified. If you follow halal practices, please contact us before ordering.
• Brand-name toppings carry their own allergen profiles. Ferrero® Rocher, M&M’S®, Pocky®, fondant, molding chocolate and similar items come with their manufacturers’ ingredient and “may contain” declarations.
• Custom work shares the same space. Custom designs, printed images and fondant decorations are produced with the same tools, on the same benches, as every other order.

3Not everything on a cake is food.

• Decoration is decoration. Toppers, picks, wires, ribbons, candles, figurines and fresh flowers are for display only and are not edible.
• Remove all non-edible items before cutting and serving.
• Keep small decorative parts away from young children.
• Fresh flowers, when used, are not food-safe and should never be eaten.

4Ordering with an allergy.

1. Leave a note in your cart first — this is the way we recommend. On the cart page you’ll find an order note box. Put your allergy details there before you check out, so they travel with your order.
2. Then confirm by phone or email once you have your order number. After placing your order, call us at +1 (888) 356-9099 or email Contact@ThePlaceToronto.com with your order number so we can confirm your note together. Prefer to talk it through first? Reaching out before you order works too — we simply recommend the cart note comes first.
3. Check the ingredients. Every product page lists a general ingredient overview under “See ingredients”, and our ingredients page lists them by version. For exact, up-to-date details on a specific cake, contact us before ordering.
4. Ask anything — but ask before you order. Once a cake goes into production we cannot re-verify or change what has already been made.
5. Assume shared equipment, always. A request to leave off an ingredient never makes a cake allergen-free.
6. If an allergen must be strictly avoided, our products may not be the right fit. The decision to order — and to serve — is always yours, and we’re happy to help you make it.
7. Pass it on. If the cake is for a party, an event or a gift, the purchaser is responsible for sharing this information with everyone who will eat it, including delivery recipients.