Shipping policy

Last updated: September 2026

Thank you for choosing The Place for your specialty cakes and desserts. To ensure a smooth experience, please review our updated Delivery & Pickup Policy below. By placing an order, you acknowledge and agree to these terms.

1. General

For complete details on delivery range, zones, and pricing, please visit our SHIPPING page.

If you have any questions, contact us at Contact@ThePlaceToronto.com or +1 (888) 356-9099.

Note: A temporary fuel surcharge may apply.

2. Ordering & Processing

  • All products are handcrafted to order. Preparation times may vary; please check the product page for specific lead times and availability.
  • Same-day orders: order by 2:30 PM (Toronto time) for delivery the same evening, or by 4:00 PM for same-day pickup. There is no same-day service on Sundays.
  • Same-day and next-day cakes (Express) are available in select categories only. Other cakes can be ordered for the day after tomorrow onward.
  • The dates, time windows and fees available for your address are shown in the cart when you choose your date. The cart is the final word.
  • For custom cakes, designer desserts, event cakes, dessert tables, catering, or fondant cakes, delivery terms may differ. Please consult customer service for details.

3. Pickup

  • All cakes and bakery items can be ordered online for pickup at our Markham store (505 Hood Rd, Unit 10, Markham ON L3R 5V6).
  • Pickup slots: Monday to Saturday, 2:00–6:00 PM (one-hour slots); Sunday, 1:00–2:00 PM. Available slots are shown in the cart.
  • Walk-in orders are welcome, but product availability is not guaranteed. Please contact us in advance before visiting. We DO NOT sell ready-to-go items in store.
  • Please note that the selected pickup time slot is for reference only and does not guarantee that your order will be ready before that time. Your order will be prepared within the chosen time window, and you will receive a Ready for Pickup email notification once your order is ready. To avoid unnecessary waiting, please come to the store only after receiving this notification.
  • Unclaimed cakes returned from undelivered deliveries must be picked up within 24 hours.

4. Local Delivery

  • Delivery windows depend on your area — some outer areas are delivered later in the evening. For next-day and later orders, some areas can also choose a midday window, which may carry an extra fee. The delivery window shown in the cart for your address is the one that applies. Specific delivery times within a window cannot be guaranteed.
  • We deliver to residential and commercial addresses within our service area. For commercial addresses (offices, restaurants, hotels, banquet halls, etc.), someone must be available to receive the cake in person — we cannot leave orders unattended (drop-off) at commercial addresses. We do not deliver to P.O. Boxes or FPOs.
  • If your address is an apartment or condo, standard delivery is made to the building entrance or lobby. Door-to-door delivery to your unit can be added in the cart as an optional paid service.
  • Only one delivery attempt will be made per order. If the recipient is unavailable and the driver determines that safe drop-off is not suitable, the cake will be returned to the store for pickup within 24 hours. No second delivery attempt will be made.
  • We cannot change the delivery address, product content, or recipient details, nor cancel orders once processing has begun.
  • Weekend and holiday delivery availability, and any fees, are shown in the cart when you choose your date. The cart is the final word.

5. Worry-Free Delivery Guarantee

  • You will receive a tracking link or phone call before delivery.
  • Please ensure someone is available to receive the cake in person during the delivery window.
  • For contactless or concierge/lobby drop-off, a delivery photo will serve as confirmation.
  • Immediate inspection is required: Please check your cake upon delivery and report damage to the delivery driver on the spot, and contact us within 2 hours of delivery (as confirmed by our delivery record). Claims made after 2 hours will not be accepted due to the perishable nature of our cakes.
  • If your claim is approved, we will provide store credit based on the extent of the damage. A refund to your original payment method is available only if the cake is handed back to the driver at the time of delivery. Returned cakes cannot be re-delivered.
  • The Place is not liable for damages reported after 2 hours, or for issues arising after a successful drop-off (as evidenced by delivery photo/timestamp).

Additional Notes

  • Due to factors beyond our control (for example, traffic, weather, or building policies), all delivery times are estimates and not guaranteed. Delays may occur. Delays of up to 60 minutes are within the normal delivery range and do not qualify for compensation.
  • By placing an order, you acknowledge the unique, fragile nature of our products and agree to these terms.