Contact

Have a question or comment?

You can get in touch with us through the chat button at the bottom right corner of the page.

Or use the form below to send us a message or contact us by mail at: Contact@ThePlaceToronto.com

Contact Us:

+1 888-356-9099

contact@theplacetoronto.com

Message us on WhatsApp

Unit 10 - 505 Hood Rd.
Markham, ON L3R 5V6,
Canada

Business Hours:
MON to SAT: 12:00PM - 6:00PM
SUN & HOLIDAY: CLOSE

Delivery Hours:
MON to SUN: 5:00PM - 10:00PM (Cannot specify time)

Our Promise

At The Place, we’re more than just a cake shop — we’re your fresh-from-the-oven, handmade, zero-additive cake studio. Every cake is made fresh to order, using real ingredients with no preservatives or stabilizers. Whether it’s sugar-free, keto-friendly, or just nostalgic and creamy, we bake with love — so you can eat with joy.

🍰

Freshly made daily — no frozen stock, ever
🚚

Reliable delivery across Toronto & GTA — with care
💯

Your celebration matters — if your cake arrives damaged, we’ll refund
🧁

Exclusive 0 sugar added & keto cakes you won’t find elsewhere

Terms & Conditions

1. Introduction and Acceptance of Terms

1.1 These Terms and Conditions govern the use of services provided by The Place Toronto ("the Company", "we", "us", "our"), including but not limited to the purchase of custom-made cakes and related confectionery products (collectively, the "Services").

1.2 By accessing or using our Services—whether online, in-person, or through third-party platforms—you agree to be bound by these Terms and Conditions. If you do not agree, you must discontinue use of our Services immediately.

1.3 We reserve the right to revise these Terms and Conditions at any time. Continued use of the Services following updates signifies your acceptance of the revised terms.

2. Service Provision and Sale

2.1 The Company offers made-to-order cakes and confections either produced in-house or via third-party partners. Engaging our Services implies agreement with the terms herein.

2.2 Pricing is subject to change without notice. We reserve the right to correct any pricing errors and to discontinue products or services at our discretion.

2.3 Full payment is required at the time of order unless otherwise expressly agreed in writing.

3. Ordering, Cancellation, and Refund Policy

3.1 All sales are final. Due to the perishable and customized nature of our products, orders cannot be cancelled, modified, returned, or refunded after confirmation and payment.

3.2 Orders must be placed within the specified lead time for each product. Late or last-minute orders may be rejected or subject to additional charges.

3.3 Alterations to orders must be submitted in writing and are subject to approval and additional fees.

3.4 Refused orders will not be refunded under any circumstances. If a customer chooses not to accept delivery or pickup, the order is considered fulfilled.

4. Health, Safety, and Allergens

4.1 Our kitchen and partner facilities handle common allergens including nuts, gluten, eggs, dairy, and soy. Despite our best efforts, cross-contamination may occur.

4.2 Customers must disclose any allergies or dietary restrictions when placing orders. The Company is not liable for allergic reactions caused by consumption of our products.

5. Online Ordering and Account Management

5.1 Orders placed online must contain accurate and complete information. The customer is responsible for all details provided.

5.2 If account creation is required, customers are responsible for maintaining the confidentiality of their credentials and for all activities under their account.

6. Delivery and Shipping

6.1 Delivery services are available within specific zones as outlined on our website. It is the customer’s responsibility to provide accurate and complete delivery information.

6.2 We do not guarantee delivery times. While we strive to meet requested delivery windows, delays caused by traffic, weather, or third-party partners are outside our control and do not constitute grounds for cancellation or refund.

6.3 Delivery is attempted once only. If the recipient is unavailable or the delivery address is incorrect, the product will be returned to our facility and must be picked up within 24 hours. No redelivery will be arranged and no refund will be issued.

6.4 For deliveries to apartments or condos, cakes will be delivered to the building lobby or entrance only. Entry is not guaranteed.

6.5 Orders marked for pickup must be collected during the designated pickup window. Unclaimed pickups are considered fulfilled and are not eligible for refund.

7. Errors, Inaccuracies, and Omissions

7.1 While we aim for accuracy, our website and communications may contain typographical errors or omissions related to product information, pricing, or availability.

7.2 We reserve the right to correct errors and to cancel or refuse orders that contain incorrect pricing or product descriptions.

8. Limitation of Liability and Indemnity

8.1 To the maximum extent permitted by law, the Company and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Services.

8.2 Customers agree to indemnify and hold harmless the Company and its affiliates from any claims or liabilities arising from their use of the Services, violation of these terms, or breach of any applicable laws.

9. Governing Law and Jurisdiction

9.1 These Terms are governed by the laws of Ontario, Canada. Disputes shall be resolved in the courts of Ontario, Canada.

10. Contact Information

10.1 For questions about these Terms and Conditions, please contact us at Contact@ThePlaceToronto.com.

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Terms & Conditions

Terms & Conditions

1. Introduction and Acceptance of Terms

2. Service Provision and Sale

3. Ordering, Cancellation, and Refund Policy

4. Health, Safety, and Allergens

5. Online Ordering and Account Management

6. Delivery and Shipping

7. Errors, Inaccuracies, and Omissions

8. Limitation of Liability and Indemnity

9. Governing Law and Jurisdiction

10. Contact Information

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