Return and Refund Policy

We will do our best to make every cake and dessert to your satisfaction.

However, since our items are freshly made to order and highly customized, we do not offer unconditional returns or exchanges except in some cases. Please refer to the following terms and conditions:

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return and Refunds 

All the sales of cakes, desserts, and customized cakes are FINAL and  NONREFUNDABLE  once processed.

All items are non-returnable unless you have received the wrong cake or dessert. In that case, you have the option of an exchange or refund. However, you must return the incorrectly delivered cake.

The product pictures are of the actual products we make, but due to display differences and the water-soluble nature of fresh cream, improper storage, as well as over time, can lead to changes in color. The color of the final product may slight vary from the pictures. Therefore, we are unable to issue refunds or replacements for disputes over color differences. Thank you for your understanding. 

 

Order changes or cancellations

For standard products, you may request a change or cancellation 3 business days prior to your chosen pick-up/delivery date. Due to the production process and preparation needs, we are unable to provide requests for changes or cancellations within 3 business days, even if all our cakes are made on the same day.

 

For custom cakes and any event cakes, the dessert table requires at least 15 days notice of the change. Any change requests made within 15 days will not be honored. Orders cannot be canceled for custom cakes.

 

If you have to cancel your order, we will provide a store credit refund. If you need a refund to the original payment method, we will deduct 5% of the card processing fee charged by the payment processing agency.

 

You can always contact us for any return questions at Contact@ThePlaceToronto.com.