If you have any questions, please contact customer service at Contact@ThePlaceToronto.com or Call us at +1(888)-356-9099
Dynamic delivery zone update information: Due to road conditions and events, we will actively monitor and dynamically adjust the delivery range.
At this time, we are temporarily unable to deliver to the following postal code addresses: M5V*, M5T*, M6J*, M6K*.
*Temporary Fuel Surcharge Included
(Customized Order, Catering, and Dessert Table Order may vary. Contact Customer Service for detail.)
Deliverable zone restricted. Please check the below interact map for your reference. The final delivery cost will be calculated automatically based on shipping address.
Please refer the detail section of direct order cake and bakery shipping
***“The Place Local Delivery service may not available due to weather, unusual traffic condition, holidays and some other factors. We will contact you if your order has any foreseeable delay condition.
Since all The Place cakes and bakery products are handcraft with proficient technique, we require a few days to prepare shipping. Please refer to the product page and following delivery information:
- • All cakes and bakery products can be ordered online and picked up in-store. Walk-in directly is great welcome, however, there is no guarantee of the product availability in store. Please contact us before you come to the store.
- • Please check the product page for shipping detail, product availability or manufacture lead time.
- • To ensure the food safety and delivery quality, all the delivery will be made between 6 P.M. to 10 P.M.(we cannot specific a time slot for delivery), and cannot be collection unless we receive the delivery instruction and responsibility waive in advance.
- • We are unable to replace items due to the recipient being unavailable at the time of delivery, however, we will contact you on the day just before we sent out your order. Please make sure you are available at delivery time slot.
- • Due to fresh cake restriction, only one delivery can be made. If not deliverable, cake will be returned to retail store, and must be picked up in 24 hours. No second delivery attempt will be made.
- • We cannot ship to P.O. Boxes and FPO addresses.
- • We will NOT be able to change delivery address, content, or recipient information or cancel the order once we start processing your order.
- • Order placed after 7:00 P.M. (ET) will be processed next day. All orders placed in Sunday and statutory holidays will be processed on next workday.
- • Same or next day cakes available under specific category.
- • Holiday and weekend delivery is available, extra fee may be applied. Contact customer service for detail and confirmation.
Delivery terms of Personal design cake, Designer dessert, Event cake, Dessert table, Catering and some fondant cakes may vary, please check with Customer Service for more detail.
Due to special store and transport restricts of cakes, desserts and pastries, please check the above part for local delivery information.
The Place takes great responsibility and pride when shipping our bakery products to you. Every order is hand-packed and handled with care so that it will arrive to your door in great condition.
• All order placed before 2:00 P.M. (ET) will be prepared in same day, and shipped within 24 hours*. OR,
• If you choose a specified date** in main cities, the order will be shipped 2 days in advance. For rural area, the order usually will be shipped 5 days before your date. (Some condition may applied, contact Customer Service for detail)
• All the merchandises are shipped via Canada Post or same level carriers.
* Weekday ONLY, do not include weekend and statutory holidays in Ontario.
** We will try the best to ensure the arrive date but there is no guarantee. We strongly recommend you place the order before your ideal date.
Order arrival date may be delayed because of some conditions that we cannot control. We are sorry for any inconvenience which caused by the order delay, and thank you for your understand and patient.
Please check Canada Post's announcement in case of any massive delivery delay. (The Place Local Delivery service may not be affected by any conditions of Canada Post)
We will contact you if your order has any foreseeable delay condition.