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Terms and Conditions for Local Delivery

Since all The Place cakes and bakery products are handcraft with proficient technique, we require a few days to prepare shipping. Please refer to the product page and following delivery information:

• • All cakes and bakery products can be ordered online and picked up in-store. Walk-in directly is great welcome, however, there is no guarantee of the product availability in store. Please contact us before you come to the store.
• • Please check the product page for shipping detail, product availability or manufacture lead time.
• • To ensure the food safety and delivery quality, all the delivery will be made between 6 P.M. to 10 P.M.(we cannot specific a time slot for delivery),  and cannot be collection unless we receive the delivery instruction and responsibility waive in advance.
• • We are unable to replace items due to the recipient being unavailable at the time of delivery, however, we will contact you on the day just before we sent out your order. Please make sure you are available at delivery time slot.
• • Due to fresh cake restriction, only one delivery can be made. If not deliverable, cake will be returned to retail store, and must be picked up in 24 hours. No second delivery attempt will be made.  
• • We cannot ship to P.O. Boxes and FPO addresses.
• • We will NOT be able to change delivery address, content, or recipient information or cancel the order once we start processing your order. 
• • Order placed after 7:00 P.M. (ET) will be processed next day. All orders placed in Sunday and statutory holidays will be processed on next workday.
• • Same or next day cakes available under specific category.
• • Holiday and weekend delivery is available, extra fee may be applied. Contact customer service for detail and confirmation.

Delivery terms of Personal design cake, Designer dessert, Event cake, Dessert table, Catering and some fondant cakes may vary, please check with Customer Service for more detail.

Place an Order

Thank you very much for choosing The Place. please make sure you select the pick up/delivery date in shopping cart page before checkout. Please contact us for any change requests as soon as you need. We will try to accommodate you but this is not a guarantee.

The cutoff time for orders is 7pm Eastern Time, for any next day needs that are later than 7pm, please select the Same/Next Day Cake category to ensure we are available to you.

Our business hours are Monday through Saturday. Any orders placed on Sundays or holidays will be processed on the next business day.

If you have any questions, please feel free to contact us.

Return and Refunds 

All the sales of cakes, desserts and customized cakes are FINAL and  NONREFUNDABLE  once processed. All items are non-returnable unless you have received the wrong cake or dessert. In that case, you have the option of an exchange or refund. However, you must return the incorrectly delivered cake.

Order change or cancellations

For standard products, you may request a change or cancellation 5 business days prior to your chosen pick-up/delivery date. Due to the production process and preparation needs, we are unable to provide requests for changes or cancellations within 5 business days, even if all our cakes are made the same day.

For custom cakes and any event cakes, the dessert table requires at least 15 days' notice of change. Any change requests made within 15 days will not be honoured. Orders cannot be cancelled for custom cakes.

If you have to cancel your order, only a store credit refund will be applied. If you need a refund to the original payment method, we will deduct 8% of the card processing fee charged by the payment processing agency. No refund will be made in 10 days before your required date.