Shipping & Pick Up

Shipping Rate

THE PLACE SIGNATURE DELIVERY FOR CAKE AND BAKERY

(Customized Order, Catering, and Dessert Table Order may vary. Contact Customer Service for detail.)

Deliverable zone restricted.  Please check the below interact map for your reference. The final delivery cost will be calculated automatically based on shipping address. If there is no shipping option available that may caused by out-zone delivery. Contact Customer Service for out-zone delivery options . 

Please refer the detail section of direct order cake and bakery shipping

Core Zone

$ 6.95

Extended Zone

$ 14.95

***“The Place Delivery” service may not available due to weather, unusual traffic condition, holidays and some other factors.

We will contact you if your order has any foreseeable delay condition.

Express Shipping (Exclude cake and bakery products)
Orders $99 and over

Free

Orders Under $99 and the shipping address is in Ontario

$ 9.9

Orders Under $99 and the shipping address is NOT in Ontario

$ 19.9

In-Store Pick Up
Pick up the order in Store

Free

 

Cakes Delivery Zone
  • The cakes and some bakery products can be only ship to the address in the City of Toronto, partial Markham, partial Richmond Hill, partial Vaughan, partial Mississauga, and use “The Place Signature Delivery”service.
  • CORE DELIVERY ZONE: Delivery in this area will be made Monday – Friday, 5:00 P.M. – 9:00 P.M. Include postcode area in the City of Toronto ( except M1X, M1B.) and L3T, L3R, L3S.
  • EXTENTED DELIVERY ZONE: Delivery in this area will be made Monday – Friday, 7:00 P.M. – 10:00 P.M.  Include postcode area in M1X, M1B, L6B, L3P, L6E, L6C, L4S, L4B, L4C, L4J, L6A, L4K, L4H, L4L, L4W, L4X, L5E, L4Y, L4Z, L5A, L5G, L5B, L5R, L5V, L5C, L5H, L5J, L5K, L5L, L5V  
  • Please check the below interact map for your reference. The final delivery cost will be calculated automatically based on shipping address.
  • We can only arrange a delivery to residential address only at this time. We are UNABLE to delivery the cakes/desserts to the business address. Such as restaurant, club, pub, KTV.
  • All cakes and bakery products can be ordered online and picked up in-store. Walk-in directly is great welcome, however, there is no guarantee of the product availability in store. Please contact us before you come to the store.

 

THE PLACE DELIVERY FOR CAKE AND BAKERY

Since all The Place cakes and bakery products are handcraft with proficient technique, we require a few days to prepare shipping. Please refer to the product page and following delivery information:

  • All cakes and bakery products can be ordered online and picked up in-store. Walk-in directly is great welcome, however, there is no guarantee of the product availability in store. Please contact us before you come to the store.
  • Please check the product page for shipping detail, product availability or manufacture lead time.
  • To ensure the food safety and delivery quality, all the delivery will be made between 5 P.M. to 10 P.M.(different time frame due to area),  and cannot be collection unless we receive the delivery instruction and responsibility waive in advance.
  • We are unable to replace items due to the recipient being unavailable at the time of delivery, however, we will contact you on the day just before we sent out your order. Please make sure you are available at delivery time slot.
  • Due to fresh cake restriction, only one delivery can be made. If not deliverable, cake will be returned to retail store, and must be picked up in 24 hours. No second delivery attempt will be made.  
  • We cannot ship to P.O. Boxes and FPO addresses.
  • We will NOT be able to change delivery address, content, or recipient information or cancel the order once we start processing your order. 
  • Order placed by 11:00 A.M.(ET) will be in production in same day; Order placed after 11:00 A.M. (ET) will be in production next day. All orders placed in weekend and statutory holidays will be in production on next workday.
  • Holiday and weekend delivery is available, extra fee may be applied. Contact customer service for detail and confirmation.

Delivery terms of Personal design cake, Designer dessert, Event cake, Dessert table, Catering and some fondant cakes may vary, please check with Customer Service for more detail.

***“The Place Delivery” service may not available due to weather, unusual traffic condition, holidays and some other factors.

We will contact you if your order has any foreseeable delay condition.

STANDARD PRODUCTS (OTHER THAN CAKES/DESSERTS/CATERING) SHIPPING INFORMATION

Due to special store and transport restricts of fresh cakes, desserts and pastries, there are some different shipping methods and times of specific merchandises. Please check the above part for information.

The Place takes great responsibility and pride when shipping our bakery products to you. Every order is hand-packed and handled with care so that it will arrive to your door in great condition.

•All order placed before 2:00 P.M. (ET) will be prepared in same day, and shipped within 24 hours*. Allow about 1-3 business days for delivery, and an additional 2-5 days for delivery to remote locations. OR,

•If you choose a specified date** in main cities, the order will be shipped 24 hours in advance. For rural area, the order usually will be shipped 72 hours before your date. (Some condition may applied, contact Customer Service for detail)

•All the merchandises are shipped via Canada Post Express Parcel Service.

* Weekday ONLY, do not include weekend and statutory holidays in Ontario.

** We will try the best to ensure the arrive date but there is no guarantee. We strongly recommend you place the order before your ideal date.

Special Notice:

Order arrival date may be delayed because of some conditions that we cannot control. We are sorry for any inconvenience which caused by the order delay, and thank you for your understand and patient.

Please check Canada Post’s announcement in case of any massive delivery delay.(The Place Signature Delivery service may not be affected by any conditions of Canada Post)

We will contact you if your order has any foreseeable delay condition.

If you have any question or inquiring, please contact us at:

Phone: +1(888)356-9099

Order Process Center: 41 Metropolitan Rd., Toronto ON, Canada. M1R 2T5

Customer Service WeChat Account: ThePlaceToronto

Customer Service Email Address:contact@theplacetoronto.com